Why Am I Not Receiving New Letters?
If you haven't received a new letter from new Pen Pals lately, check your Mail Center settings.
Tap to access your Mailbox. Tapto access Mail Center and make sure Accept New Letters is turned ON.
Tip: Tip: Writing new letters is the best way to find other new Pen Pals. Also, the more active you are on the Pen Pals app, the more new letters you'll receive.