Why Was My Account Banned?

We strive to keep Pen Pals a safe, fun & friendly community for people of all ages and our Community Guidelines and Terms of Use reflect that. We have a zero-tolerance policy for anyone who doesn't adhere to those terms.

Due to privacy policy restrictions, we are unable to answer questions about specific accounts (since we have no way of verifying your identity as it relates to a specific Pen Pals account).

However, if your Pen Pals account was banned there was a very good reason why. The simple explanation is your account violated our Community Guidelines and Terms of Use, which you agreed to when you signed up for your Pen Pals account. Bans are permanent and your account can not be restored.

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