Run into an issue? Check here to find answers to the most common questions.
- Why Am I Not Receiving New Letters?
- Why Is My Location Not Showing Up?
- I Don't See Any of My Friends or Messages
- Why Didn't I Earn A Particular Passport Stamp?
- Why Was My Account Banned?
- I Have New Message Notifications But Don't See the Messages
- Content Not Found
- "Please choose a different photo." Error Message
- Why Am I Being Asked To Re-Register My Account?
- "Remove the offensive word(s)..." Error Message